Can't connect with Fifth Third Bank on Quicken App for IOS

pwtaylor1941

Although I have no problem connecting to Fifth Third Bank on my Windows desktop, I installed the Quicken mobile app on my iPhone 11 running IOS 14.3 and it gives me the message "Connectivity Error: Swipe to fix". When I swipe to fix I get the message: "We are unable to connect to Fifth Third Bank at this time. Please try again later". I've been trying for several days. Also, I am connecting successfully to ten to fifteen other banks/credit card companies.

Quicken_Tyka

Hello @pwtaylor1941

Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

If you have not done so already, please take a moment to review the steps and information available here.

Please let me know if these steps work to resolve the issue.

-Quicken Tyka

pwtaylor1941

Tyka,

I deactivated and then reactivated my account on my Windows computer and that solved the problem with my iPhone app. Thanks for the help.

duerlerjeff

Hello Tyka,

We are having the same problem. We followed the steps outlined in your January 4 message above. When we do so, the mobile app correctly updates the Fifth Third Bank balance but triggers the same message about connectivity issues. The message reads: "We are unable to connect to Fifth Third Bank at this time. Please try again later."

What now?

Thanks,
Jeff

Quicken_Tyka

Hello @duerlerjeff

Thank you for the response and for letting me know the results of the troubleshooting steps.

At this time I would recommend contacting support directly for advanced troubleshooting steps. 
 

https://www.quicken.com/support#contact-support 
 

Quicken Care has the tools to review the logs and escalate the issue if necessary. 

Thank you, 
 

-Quicken Tyka