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Online balance correct. Current balance wrong.

The account uses auto reconcile and reconciles correctly with my bank. The register has no unreconciled transactions and shows the correct balance in the register, matching the online balance amount. The current balance is wrong, off by several thousand dollars. I have no idea how the current balance is determined. Are some transactions ignored in computing this number? Anyone have any ideas why this is happening?

Best Answer

  • jrich75
    jrich75 Member ✭✭✭✭
    Accepted Answer
    I'd suggest you check your calendar view to see if you have phantom duplicate transactions.  Others have reported the problem and it could cause the balance discrepancies you see.
    Quicken user since 1995
    Win10 Deluxe Subscription thru 2021

Answers

  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Are you absolutely sure that all transactions are showing up in the register?  No filters are on, register correctly sorted, etc.? 
    The Current Balance, both in the register and down at the bottom is simply the sum of every transaction above it.
  • fjh
    fjh Member ✭✭
    edited January 17
    Thanks for the reply. Register is sorted by date. I'm confused why the final balance isn't the current balance if the account is reconciled. How can this be?

    EDIT: I ran Validate until no errors were returned. No difference in result.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    The final balance includes all the transactions entered in the register after "today."
  • fjh
    fjh Member ✭✭
    I understand that. If you look at the image I shared you’ll see the 3 transactions scheduled for after today. You’ll also notice the final balance of that as a negative, not a positive balance of over $7000.
  • jrich75
    jrich75 Member ✭✭✭✭
    Accepted Answer
    I'd suggest you check your calendar view to see if you have phantom duplicate transactions.  Others have reported the problem and it could cause the balance discrepancies you see.
    Quicken user since 1995
    Win10 Deluxe Subscription thru 2021
  • fjh
    fjh Member ✭✭
    edited January 17
    > @jrich75 said:
    > I'd suggest you check your calendar view to see if you have phantom duplicate transactions.  Others have reported the problem and it could cause the balance discrepancies you see.

    Thanks! That helped a lot. Somehow 10 of my mortgage/escrow transactions (split) from 2020 were changed and adjusted. Looking at a calendar view, these jumped out at me immediately. Once I went back in and fixed those transactions I'm balanced now. Thanks for the tip -- seeing them in that view really helped.
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