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I have tried to log on to a prior account for the last 10 days, and still unable to do so.
Not only has quicken not allowed me to register my account so I could update, I also have been billed twicw for the same product. I had to set up another account using my wifes information in order to update Quicken. I was on the phone with customer service for approx 30 minutes, and still can't log onto an account that I have had for decades. I request a return of the second billing. I will use my wifes information from now on since Quicken can't seem to locate me as a user of this software.