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After updating to R31.xx - I now hear an error type "ding" sound

CMRater

Ever since I updated to R31.5, I now hear a "ding" sound when update accounts. I strongly suspect that this is due to the new release as it also happens when I restored back ups from a few days ago when there wasn't such a sound, but now happens on older files too. I noticed a "file conversion" process associated with this update which is unusual. I have validated my file every way (Regular, Ctrl-Shft, Ctrl only).

Can someone please explain as sound is usually associated with an inability to proceed with an operation although my accounts do successfully update.
Thanks.

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Accepted answers

Quicken Sarah

Hello All,

Thank you for reporting this behavior to the community. I am also hearing this bell 'ding' sound when performing an update and have opened a ticket with the teams to investigate further.

Thank you,

Sarah

(CTP-1539)

Chris_QPW

It is a bug that was introduced in the last update of two.
We will have to wait for Quicken Inc to fix it.

Chris_QPW

Oh come on, really @Quicken_Tyka?

This isn't an obscure bug they need people's logs to track down the problem, let alone a sanitized data file! This happens literally for every person that runs One Step Update.

Is this some kind of "voting" so they know how many people find this annoying?

All comments

CMRater

Actually, now my account freeze with that same noise after not using while open for some time. Something is the matter with R31.5

sbrouse

When I first open Quicken R31.5 and put in my vault password for a one step update, there is no ding. However, if I keep Quicken open, go back and redo the one step update, then it does ding every time. So something has changed in those two software flows. I agree it is annoying as you look for some kind of error if you hear a ding.

Chris_QPW

Hmm, interesting. If I go to an account and do Update Now (I see get the same thing on One Step Update, Update Now), I do get the same sound, which is as you said is usually to "flag" trying to do something "illegal". I suspect that it is trying "push" some button or such in the process that no longer exists or doesn't have focus.

It doesn't seem to affect the update though.

I hardly noticed it because long ago I have changed my sounds so more "pleasant" sounds, and as such that sound isn't nearly as unpleasant for me than the default sound is.

quick20

Does anyone know if there is a fix planned for the sound issue when updating?

CMRater

Thanks people for confirming that I am not crazy. I called Quicken support, we clean reinstalled quicken but sound is still there. He says the sound was normal. But I think you are all helping me confirm that is new and most likely linked to the R31.5 update

Chris_QPW

I can confirm that this is new in R31.5.

miklk

Yes, immediately after clicking the Update Now button comes the Error Ding...

Quicken Sarah

CMRater

Thank you for addressing the issue.

quick20

Also, with the update has anyone else noticed that Quicken is slow to load? It takes much longer for the Graphics to display. And when I run a Validate and repair, I get a "Not Responding" message then Quicken finally works through it and I get results. But, I have never seen the "Not Responding" message when running Validate and Repair.

Chris_QPW

quick20 said:

Also, with the update has anyone else noticed that Quicken is slow to load? It takes much longer for the Graphics to display. And when I run a Validate and repair, I get a "Not Responding" message then Quicken finally works through it and I get results. But, I have never seen the "Not Responding" message when running Validate and Repair.

I don't notice any difference on my machine. I suggest that you start another thread for this problem, since it isn't the one covered in this thread.

korfoo

Yes, I'm getting this annoying "ding" too. I have all sounds turned off in preferences, but still get it.

Chris_QPW

korfoo said:

Yes, I'm getting this annoying "ding" too. I have all sounds turned off in preferences, but still get it.

This sound comes from the Windows low level libraries, not Quicken itself. So the settings for Quicken sounds will not change this.

66Vette

Having same problem, very annoying! Hope they correct soon.

jdxtrl

Beginning some time in the past month, Quicken makes a noise every time I Update Transactions for one of my accounts. I can't imagine any purpose for it and want to turn it off. Edit/Preferences/Setup Turn On Quicken Sounds is already unchecked. How can I turn off this unnecessary noise?

Chris_QPW

It is a bug that was introduced in the last update of two.
We will have to wait for Quicken Inc to fix it.

jdxtrl

Thank you, Chris. Quicken has been sending out updates so frequently that it doesn't seem possible they can be doing adequate regression testing.

CMRater

Any idea when this will be solved?

mamskel

Not sure what is going on. When I update an account on Quicken to download and match transactions, I hear the Windows error sound. Is this happening to anyone else, and is there a soultion?

Quicken Francisco

Hello @mamskel

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. This is a bug that was introduced in the most recent version of Quicken. It is known about and is being worked on being fixed. If you have any other questions please let me know.

Thanks,

Quicken Francisco

ropfer151

I am at Version R31.12 and the "ding" started when I upgraded to this version last week. So it appears the problem may have been introduced prior to R31.5.

CMRater

Hey Sarah,
What is the status on this fix?

ccollins805

Hello, I have been having trouble with one step update. When I do the global update I get no transactions. When I update a single account I DO get transactions. I've recently noticed that when I hear the WINDOWS ERROR SOUND the update works. If I don't hear the sound, the update doesn't pull in any transactions. This has been occurring for a couple of weeks.

Gary

When I first heard it, I was looking everywhere for the error, but no error. Latest update, R31.20 did not fix. No issue seems to result and no error indicated-just an annoying error beep. Can you please fix this? It is really annoying.

jrich75

removed from merged post

jdxtrl

If there is anyone from Quicken looking at these posts, can they please tell us when we might expect this bug to be fixed? Thank you.

korfoo

Any update if this bug will be fixed?

CMRater

Early on Sarah said she would take it to the team.
No action since.

Ps56k2

[EDIT] - updated topic title to better reflect R31.xx version for DING problem -

Let us all know what Release you are running - and if the DING goes away -

CMRater

Windows 31.2