R31.5 "How do I" link to help files in Lifetime Planner does not work

Scooterlam

Ref image.

In LTP, when clicking on either Change Assumptions or Explore What ifs button, the How do I link does not take you to the in-app help file - Clicking on it does nothing.  Appears to have broken when updating to R31.5

Quicken_Tyka

Hello @Scooterlam

Thank you for taking the time to report this issue, I see the same behavior in the current R31.6 as well.

I will go ahead and get this reported and provide an update as soon as an official bug ticket has been opened.

UPDATE: 

An official bug ticket has been opened for this issue!

CTP-1569

Thank you!
-Quicken Tyka

crbuckjr

I use Windows Premier Quicken. I can’t find the Lifetime Planner. The Planning tab doesn’t show up across the top. Please help. Thx

Chris_QPW

crbuckjr said:

I use Windows Premier Quicken. I can’t find the Lifetime Planner. The Planning tab doesn’t show up across the top. Please help. Thx

Select View -> Tabs to show -> Planning

Quicken Sarah

Hi @Scooterlam

The team released a data patch for recently reported issues and asked if you are still experiencing this behavior today?

I tested in my personal file and it still occurs for me, so I just wanted to double-check with you. 

Please let me know, thank you

Sarah

Chris_QPW

Quicken Sarah said:

Hi @Scooterlam

The team released a data patch for recently reported issues and asked if you are still experiencing this behavior today?

I tested in my personal file and it still occurs for me, so I just wanted to double-check with you. 

Please let me know, thank you

Sarah

I think it is important to let people know that data patches come in when the user starts Quicken, so some people need to be told to restart Quicken.

Rocket J Squirrel

What is a "data patch"?

Chris_QPW

For what it is worth, see this problem too, and the "data patch" didn't change it.
I went back to R30.21 and that option didn't even exist back then.


I suspect they never put in the right code to pull up the URL.

Chris_QPW

Rocket J Squirrel said:

What is a "data patch"?

It is the system that they push out changes like the financial institution information and the "ads" and such.

Scooterlam

Quicken Sarah said:

Hi @Scooterlam

The team released a data patch for recently reported issues and asked if you are still experiencing this behavior today?

I tested in my personal file and it still occurs for me, so I just wanted to double-check with you. 

Please let me know, thank you

Sarah

Yes, @Quicken Sarah, still having the same problem as originally described.  

Quicken Sarah

Thanks for confirming, I'll update the team

Scooterlam

Still broken as of 827am CST.

Scooterlam

@Quicken Sarah  Still broken.

Quicken Sarah

Hello @Scooterlam

A fix for this issue is included in the R32.10 release that went into staged release this morning.

If you have not yet installed this release and would not like to wait for it be available to all Users, the Mondo Patch is available to download and install from here.

Once installed, please let us know if you continue to experience issues accessing the How Do I help link in the Lifetime Planner.

Thank you,

Sarah

Scooterlam

@Quicken Sarah  With R32.10, the "How do I" link illustrated in the OP is working. 

HOWEVER, the "How do I" link in the Plan Summary window remains broken.  So, that remains to be fixed among other possible instances of "How Do I" in LTP....

Scooterlam

Another instance where the How Do I Link is broken in LTP.  In LTP, click on an event list item to spawn the assumption/edit window. 

Scooterlam

@Quicken Sarah

The Lifetime Planner "How do I?"  links illustrated in my Mar 16 post are still broken, some 10 product updates later!   Yes, the original reported broken links were fixed from the OP, but these "broken windows" still are not fixed.   Can you validate and submit a ticket?  I've reported a problem in-app.