Thank you for the response and the additional details, although I apologize for the incorrect steps.
I would next recommend running the Validate & Repair tool on the data file from the File menu > File Operations > Validate & Repair option.
In the Validate File window that opens, click the top box to "validate file" and then click OK.
When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.
Please let us know what you find!
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We're currently experiencing issues with USAA which is the reason that you're experiencing issues. We currently do not have an ETA on a fix but are actively working on it. I'd recommend following the main USAA thread as well for any updates on the community. I'll link that down below.