Quicken won't update my transactions from Empower FCU

I continue to get CC-503 error code when trying to download transitions from my credit union. I went through the effort twice to create a new quicken file and download my accounts successfully. however when I return to the file on a different day to download new transactions i am unable to connect to my bank and get the cc-503 error code. This has been happening for a couple months now, probably started in November. It may have happened after a specific update but I can't say for sure.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @reeno23,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

    If the steps do not resolve your issue, you will need to contact Quicken Support for further assistance. Our support agents will need to collect and review your log files to further investigate the issue and, if necessary, file for escalation.

    Click here to review Quicken Support's hours of operation.
    -Quicken Anja
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