you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you wouldn't mind could we get a screenshot of the issue so that we're able to see what we can find something that we're able to see. I'll leave a link down below on how to screenshot.
Note you may need to drag the photos into the response box in order to add them into the response.
Once you get the chance let us know how it goes and we'll see what we can find.
Quicken Care has the ability to initiate a screen share to be able to view the issue in real-time to better assist.