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Email Address Not Updated

I recently changed my primary email address. I updated my Quicken ID to reflect the new email address. My Quicken for Desktop now reflects the new email address for "Quicken ID", but my old email address for "email address". In trying to resolve connection issues to USAA over the past couple of days, I received an "Email Address Validation" email from Quicken to my old email address. How do I get the email address updated to match the Quicken ID?

Comments

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Are you saying these two don't match?


    If so the two things I would try is signing out on that same dialog, and then back in.
    If that doesn't work try going to https://www.quicken.com/ sign in to your account there, and see if the email address is correct there.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • That's correct. They don't match. The email address on quicken.com is correct; it matches the QuickenID. The only thing that doesn't match is the Email address in the profile screen. It didn't update. Any other ideas?
  • Hello @Steve Gilbert

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you haven't already I would try to sign out/in from the program so that it's able to pull your new email if you haven't done so already. I'll leave steps down below.

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud accounts
    4. Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

    Once you've done this it should have you sign in with the new email address. Let us know if you're able to get it changed.

    Thanks,

    Quicken Francisco


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