Online banking is locking up when making a payment. It says the payment is processing but it never

knicks
knicks Quicken Windows 2017 Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
How to fix this. Sarah said that this was resolved. ??

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @knicks,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • knicks
    knicks Quicken Windows 2017 Member ✭✭
    Still not working correctly. I have : Quicken Premier Version R31.8 Build 27.1.31.8
    When i try to enter a bill from my reminder list It goes into lala land and does not respond to mouse clicks so i have to close it .
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @knicks

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response. 

    At this time I would recommend contacting support directly for advanced troubleshooting steps. 


     https://www.quicken.com/support#contact-support 

     Quicken Care has the tools to review and research this issue further. 

    Thank you, 
     -Quicken Tyka 

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