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Capital One Online Biller

System

This discussion was created from comments split from: no update since Thursday evening for Capital One credit card Accounts or San Franccisco Fed CU accts.

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RobE

Quicken says that Cap 1 Biller (?) has been added, but does not update.
I can't remove it either.
Anyone have any advise?

Quicken Anja

Hello @RobE,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Unfortunately, Capital One is currently unavailable for online bills and we recommend that you do not attempt to add Capital One online bills at this time.

We have opened an escalation ticket with our service provider for this issue and our teams are working on a solution, but there is currently no ETA. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

However, to remove the Online Biller, navigate to the Bills & Income tab, then navigate to the Gear-icon on the top-right and select Manage Online Billers (see below).

Then, select Remove next to the Online Biller name you wish to remove (see below).

Image: https://us.v-cdn.net/6031128/uploads/editor/3v/q4q7vzuvsj5j.png

If this does not allow you to remove the Online biller, then you may need to Validate Online billers first by also navigating to the same Gear-icon and selecting Validate Online billers (see below).

Image: https://us.v-cdn.net/6031128/uploads/editor/qo/7246dfmzxjn1.png

I hope this helps, though I apologize for any inconvenience this may cause.

RobE

The validate then remove actions worked.
Thanks.
How will we know when we can start use Capital One?