CC-501 errors with Bank of America and Discover

Mark Schaefer
Mark Schaefer Member ✭✭
in Download, Add/Update Accounts (Windows)
started seeing cc-501 errors with BofA and Discover this morning. no issues until today. FAQ says to escalate to Quicken to fix.
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  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 2021
    Hello @Mark Schaefer,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this error-specific support article (and as you said) regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will have the necessary tools available to collect and review your log files, and will likely be required to file an escalation in order to have the issue resolved successfully.

    I do apologize for being unable to resolve this for you from here in the Community.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    This is a system issue, not a user issue.  One of the servers is screwed up.
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