I'm getting CC-501 error when trying to update a citi card account and a Barclay's Bank card account

JErickson

I'm using the quicken subscription version so should be newest version. I see that this issue for the citi card was addressed and 'resolved' earlier this month so I'm not sure why it is still a problem for me.

Quicken Anja

@JErickson Thank you for the update! 

In that case then, can you please navigate to Help > Report a Problem to submit your logs so our Development and Product teams can further investigate this issue?

In the meantime, please wait at least 24 hours and try again later.

Thank you!

Quicken Anja

Hello @JErickson,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have reported this issue to our Development and Product teams this morning and just received notice that the issue should be resolved now. If you don't mind, could you please close and relaunch Quicken and try again to verify whether or not the resolution was successful?

Please, check back and let us know how it goes! Thank you.

JErickson

Still get the CC-501 for both citi and barclays bank card accounts when trying to updtate

JErickson

Tried relaunch a second time and the CC-501 issue persists on both accounts

Quicken Anja

@JErickson Thank you for the update! 

In that case then, can you please navigate to Help > Report a Problem to submit your logs so our Development and Product teams can further investigate this issue?

In the meantime, please wait at least 24 hours and try again later.

Thank you!

figsys

Same here

JErickson

Just tried again after rebooting and re-launching Quicken and the update worked for both the citi card and the barklay's bank card. apparently it's now fixed.