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OL-297 error - Bank of America, Wells Fargo, Synchrony.

TDS
TDS Member
After installing Quicken update in Dec 2020 I keep getting OL 297 A error when trying to download account info from Bank of America, Wells Fargo, Synchrony. I have tried the fixes given in program but still have problem. How do I fix this?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @TDS,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-297.

    Let us know how it goes!
    -Quicken Anja
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    [EDIT] - updated topic title to better reflect the actual Q&A -
    Quicken 2020 Deluxe - Subscription - Windows 10
  • TDS
    TDS Member
    I have Quicken Deluxe Version R31.12 downloaded in Dec 2020. I did try changing settings on Control Panel as suggested in Quicken Help but it did not work..
  • Quicken Anja
    Quicken Anja Moderator mod
    @TDS Thanks for the update and trying those steps, though I am sorry to hear that that did not resolve the error for you.

    Next, I suggest you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now) in an attempt to refresh the connection setup.

    If needed, please follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for the Financial Institution name and follow the prompts to sign in and connect. If the connection is successful and your accounts are found, be sure to link them to the existing accounts you have already set up in Quicken.

    Let us know how it goes!
    -Quicken Anja
  • kramerdan
    kramerdan Member ✭✭
    I am having issues with Wells Fargo and Wells Fargo Advisors and OL 297. Anyone else?
  • TDS
    TDS Member
    Quicken Anja. I followed your instructions and deactivated my accounts (all 11 that I had issues with. Deactivation went fine. When I tried to reactivate the accounts Quicken would set up new accounts and would not connect with the banks. Problem seems to be worse now since my account list is all deactivated. No closer to solving the problem. All seems to have started when Quicken subscription downloaded new program in December 2020. What now?
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello all,

    Thank you for the response and the additional details. If find that you have completed all of the recommended steps for this error, OL-297 and the error persists you will need to reach out to the financial institution directly for assistance.

    Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution.

    If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    -Quicken Tyka

    ~~~***~~~
  • TDS
    TDS Member
    I have tried the 'fixes' suggested = deactivating the effected accounts and tried to reactivate without success. Uninstalled/reinstalled Quicken - no help. Still can't download transactions from any of my accounts. Ready to go back to hammer and chisel and forget Quicken.
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