I am able to sync my AMEX account on my desktop but keep getting a CC-580 when attempting sync web
edited May 2022 in Errors and Troubleshooting (Mobile)
I am able to sync my AMEX account on my desktop but keep getting a CC-580 when attempting to sync and setup for mobile app on web
saw that there were comments on this in April 2020 with the comment - f the trouble persists, after completing the above steps in the above article you will need to contact support directly for further assistance.
What came of that so I do not have to reinvent the wheel here since it is my exact issue. (@sequimbob)0
Thank you for taking the time to visit the Community to report this issue. First, I would recommend changing the connection type to Direct Connect.
Direct Connect is free for American Express and is their preferred connection method. I have included the steps to do so at the link below.
If you continue to experience trouble, please allow 24 hours before attempting to connect once more.
Thank you for your response but, I am already and have been for a long time, using “Direct Connect” as the connection for my AMEX accounts.
Again, I am able to connect thru my desktop connection but not in my Mobile or Web App link – this is just with AMEX and no other providers.0
Thank you for the response and the clarification, although I apologize for any confusion.
If you have not done so already, I would next take a moment to review the steps. and information available here.
Please let me know if the error persists after completing these steps.
I am having the same issue. My accounts sync to the desktop just fine (using Direct Connect) but, when I go to Mobile & Web -> Add or Remove accounts to sync in order to sync my Amex accounts to my mobile devices, I get a CC-580 ("A connection to your financial institution could not be established...") This has been a longstanding issue and has not been resolved by following the troubleshooting steps you'd referenced. It happens *only* with Amex accounts for me.0
Thank you for the response and the additional details. American Express blocks connectivity on Mondays.
I would wait 24 hours before attempting to connect once more. If the trouble persists, I would follow the steps outline here and contact support directly for assistance.
This discussion has been closed.