download of accounts stopped working!

This happened after a recent download! Computer sounds a tone when you hit update transactions but doesn't add any transactions. I'm concerned about one of my accounts since I haven't been able to reconcile it correctly! I need an answer quickly.


  • michaelmanna
    michaelmanna Member ✭✭
    This happens when I hit "update now", tone sounds, no error message, log shows some number of transactions downloaded but none are there to reconcile!
  • michaelmanna
    michaelmanna Member ✭✭
    Please notify me at my email when you have some answer. Thank-you.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @michaelmanna

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as the name of the financial institution.

    Do you receive any error codes or messages?

    If you are needing one on one assistance, I would consider contacting support directly

    Quicken Care has the tools to review and research this issue further.

    Thank you,

    -Quicken Tyka

  • michaelmanna
    michaelmanna Member ✭✭
    Tyka sorry for the delay in answering your note. I only see the problem when I reconcile accounts at the end of the month. I don't get any error messages, the system simply does not change the "c" to an "R" when I complete the reconciliation of each account. I've been doing this for years and don't know what created the issue. Any incite you give me would help.
  • michaelmanna
    michaelmanna Member ✭✭
    Sorry this was an answer to another problem. Looking for info on this reconciliation issue.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @michaelmanna,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                                 If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 

    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
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  • michaelmanna
    michaelmanna Member ✭✭
    I have a new comment that shows up that hopefully helps you help me. When I am downloading transactions, clearing them and then attempting to reconcile them, I get a gray boxed message after I run reconciliation that says "there are no uncleared transactions to reconcile" Any help?