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Alliant Credit Union - Invalid Credentials

I am getting repeated issues when I try to download transactions from Alliant Credit Union. It says my login credentials are invalid when they are perfectly valid.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @cwiener,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article.

    I hope this helps!
    -Quicken Anja
  • SeattleSummer76
    SeattleSummer76 Member ✭✭
    I've been struggling to get Quicken for Max to connect (and connect on subsequent updates) to Alliant Credit Union for over a year. As the OP is also experiencing, I could connect with the correct credentials, and then several days later trying to update would result in "INVALID_CREDENTIALS" error, although the credentials were 100% correct.

    After several hours with different levels of support, we tried removing the Alliant entries in OS X's Keychain Access. I'm happy to report that multiple days later I've not (yet) had any issues connecting subsequently to Alliant Credit Union. There's probably some order that it has to happen in, but right now I can connect just fine and there are no Keychain Access entries for Alliant Credit Union.
  • SeattleSummer76
    SeattleSummer76 Member ✭✭
    Update from the above: it didn't work. After a few days more of having deleted the Alliant Credit Union entries from OS X's Keychain Access, the same "INVALID_CREDENTIALS" error is coming up.

    After spending hours on this and working with Quicken support, I'm convinced this is a Quicken bug and needs to be fixed by development.
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