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One Step Update Running....only updating one account after update

I'm running Windows subscription Home, Business & Rental Property. I installed the most recent update for R31.20, build 27.2.31.20.

Now, when I run an update, it syncs my Fidelity accounts, shows that it's "processing" all my other accounts, then shows me the summary window, saying the update is complete with two accounts (Fidelity) updated and no errors. But nothing else is updated. Resetting the accounts seems to get some data in for those accounts, but does not fix the update problem. This has never occurred before and began immediately after the update was installed. My other accounts are primarily with BofA and CapitalOne. Any insight would be appreciated.

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @mrkotter

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.
     

    https://www.quicken.com/support#contact-support
     

    Quicken Care has the tools to review and research this issue further.

    Thank you,
     

    -Quicken Tyka

    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited March 4
    Hello @mrkotter

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    May I ask if you experience this trouble if you update from the register?
    1. Open the transaction register for the account that is not downloading.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    3. Follow the on-screen instructions to complete the update.
    Do you receive transactions or possibly an error message? Please let me know what you find!
    -Quicken Tyka
    ~~~***~~~
  • ddrite46
    ddrite46 Member
    I hope it is OK to ad to this thread as online banking is not working for me either since the update. I think 2 days ago the update was offered to R31.20, Build 27.1.31.20, I update from the register. the bank name is listed with the comment "Processing". Several minutes go by. I assume it times out, then the summary screen is displayed with the result of the previous update a week ago. No error message, no try again later, nothing. Any help is appreciated.
  • ddrite46
    ddrite46 Member
    Also noteworthy is that the request for the password vault is not displayed anymore. Have tried with 2 different banks.
  • mrkotter
    mrkotter Member ✭✭
    @Quicken_Tyka I tried that and it appears to bring in transactions when I run an update from the register. After I did that, I tried to run a one step update, and more of the accounts were able to be updated, though all of them are still not being updated. I also received an error CC-501 on my mortage, which now shows a zero balance, though that is not actually the case, sadly. :smile:
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @mrkotter

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.
     

    https://www.quicken.com/support#contact-support
     

    Quicken Care has the tools to review and research this issue further.

    Thank you,
     

    -Quicken Tyka

    ~~~***~~~
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