Syncing to the cloud- 0 %

System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: New version R31.20 constantly freezes after one-step update.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Chris Bogdon

    Thank you for taking the time to visit the Community to report your issue, although I apologize that you have not yet received a response.

    First, please navigate to Quicken > About Quicken and provide the release that you are currently running.

    If you leave Quicken running, does the process ever complete or do you recive any error messages?

    One last issue that may cause this behavior is the location of the data file. Do you store the active data file in a cloud or network drive?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Chris Bogdon

    Thank you for the response and the additional details. Do you use a VPN or have any 3rd party antivirus running?

    I would also check for a firewall or anything that could possibly be blocking a connection. At any point do you see a bug splat or crash report?

    Please let me know what you find!

    -Quicken Tyka
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Chris Bogdon,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file. Once that is done, try running a One Step Update to see if the issue persists in the copied file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Chris Bogdon

    Thanks for letting us know that the previous steps didn't work for you,  I'm wondering here if we could potentially fix the issue by deleting and remaking your cloud account. This should give us a bit of a different result ideally. I'll leave steps down below..

    https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Once you've had a chance to try the let us know if you're able to update properly.

    Thanks,
    Quicken Francisco
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