Thank you for taking the time to visit the Community to report your issue, although I apologize that you have not yet received a response.
First, please navigate to Quicken > About Quicken and provide the release that you are currently running.
If you leave Quicken running, does the process ever complete or do you recive any error messages?
One last issue that may cause this behavior is the location of the data file. Do you store the active data file in a cloud or network drive?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.
Let us know how it goes!