Syncing to the cloud- 0 %

This discussion was created from comments split from: New version R31.20 constantly freezes after one-step update.

Comments

  • Chris Bogdon
    Chris Bogdon Member ✭✭
    I had a similar problem and this did not help me either. When I logged out, I logged back in and then Quicken had another message on the one Step Update screen that said "Attempting to Sync with the New Quicken Cloud 0%" While I was updating my regular accounts the update never progressed passed 0%. Now I can't quit out of Quicken.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Chris Bogdon

    Thank you for taking the time to visit the Community to report your issue, although I apologize that you have not yet received a response.

    First, please navigate to Quicken > About Quicken and provide the release that you are currently running.

    If you leave Quicken running, does the process ever complete or do you recive any error messages?

    One last issue that may cause this behavior is the location of the data file. Do you store the active data file in a cloud or network drive?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    It never completes. The version is R31.20 Build 27.1.31.20. I never receive any error messages.

    This is related to the other queries I had about instability with the R31.20 Build.

    My file is stored on a Network Drive since I'm running VMWare with Windows. This has never been a problem for the last years. It only started to become an issue with R31.20 upgrade.
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    So, I moved the Data File to my C: Drive that in in my Virtual Machine instead of the mapped Drive. The problem is that the same problem happened.

    This time it made it to 10%, but whenever I try to quit, I get the same error.

    It makes no difference if the data file is on a mapped drive or the regular C Drive, the same issue occurs.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Chris Bogdon

    Thank you for the response and the additional details. Do you use a VPN or have any 3rd party antivirus running?

    I would also check for a firewall or anything that could possibly be blocking a connection. At any point do you see a bug splat or crash report?

    Please let me know what you find!

    -Quicken Tyka
    ~~~***~~~
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    Nope. Nothing other than the base windows installation is installed. Once again, this problem only started with the new release. So it definitely had something to do with the new release

    There is no crash report. You just can't quit out of Quicken!
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Chris Bogdon,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file. Once that is done, try running a One Step Update to see if the issue persists in the copied file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    Unfortunately, the Same issue. I'm using the New Copied File. I did an update and it does the same thing. I can't quit out of Quicken!

    What's interesting is a lot of choices in the File menu are greyed out when it gets in this state.

    See attached!
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    Only way to close out is to go to TaskMGR and quit quicken
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @Chris Bogdon

    Thanks for letting us know that the previous steps didn't work for you,  I'm wondering here if we could potentially fix the issue by deleting and remaking your cloud account. This should give us a bit of a different result ideally. I'll leave steps down below..

    https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Once you've had a chance to try the let us know if you're able to update properly.

    Thanks,
    Quicken Francisco
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    edited March 17
    How would I delete the current one? It wouldn't allow me to delete the current cloud account?

    I had two cloud accounts and I deleted the one I wasn't using.
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    Honestly, in looking at this closely, I think the Sync Process is Dying half way through. What happens is that some accounts don't seem to finish its sync. Attached is a screen shot.

    When I look at the American Express Savings Account, the last sync was 2/22/2021
    However, when I look at WesBanco, it was 3/17/2021
    Capital One? 2/22/2021
    Alliant Credit Union 2/22/2021
    Citi 3/17/2021

    Is there other logs that can be viewed. For some reason the sync process is never finishing.

    Thoughts?
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    So I took one account that hasn't been synchronized since the 22nd. The American Express Bank Account. I decided to reset the account. It has been running for about 5 minutes right now. I'm going to continue to wait, but it is my thought that this will never finish
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    More update. So I deactivated that American Express Bank Account, and I'm still not allowing myself to quote the application. Same issue. The account was deactivated and now it is saying, "A One Step Update is in progress. Please wait until it finishes before exiting Quicken."
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    OK Final Update. Once I force quit the application and then readded my username for the American Express Bank, it looked like it connected to American Express, I linked the account to my existing account and then it looks like it synced, but never downloaded any data. Here is the bottom of that account.


    I hate to be a pest, but this problem is going on for way too long. As a long term Quicken User (~25 years), there has to be a solution. The product is fundamentally broken and keep sending messages like this is not helping the solution. I really need someone to escalate this issue since I'm not a very happy camper right now and don't trust Quicken in its current state!
  • Chris Bogdon
    Chris Bogdon Member ✭✭
    So, As a Final straw, I opened a Chat session with Technical support and they solved the problem by going into Mobile Web - > Reset Cloud Data. It looks like once we did that everything seemed to correct itself. Now I have damaged transfers from my paycheck which is something that happened before and really annoying.

    I'm really surprised that now one in Quicken Support, recommended me doing this.
This discussion has been closed.