Is anyone encountering difficulties with saving changes such as customizing reports? (Q W Canada)

bobmacle

I have been encountering problems with customizing reports wher the change is not saved. A similar problem exists with saving information on bills and deposits in the Scheduled section. I save somethin g but the next day it is gone. This ihas been happening for the last couple of months, 2020 Home and Business, Canadian version.

Quicken Francisco

Hello @bobmacle

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd. I'm wondering here if we may need to try a copy and validate to see if this may help us. I'll leave the steps down below.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you've had a chance let us know how we're able to find out. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco

UKR

More details, please.

Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

bobmacle

This just shows an empty file thast had been saved with four lines of data. It now acts asif the "save" command is being ignored.
Thank you for responding.

Quicken Francisco

Hello @bobmacle

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd. I'm wondering here if we may need to try a copy and validate to see if this may help us. I'll leave the steps down below.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you've had a chance let us know how we're able to find out. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco