Not computer literate and I thought I was downloading the program... Trial Version ?

mtnrik9

Over a week ago I spoke to a rep who advised me I had paid for the new Quicken in December but hadn't downloaded it. I'm not computer literate and I thought I was downloading the program I had paid for in Dec but I seem to have gotten a trial Quicken. Please help me get the program I paid for, this one stinks! I repeat, I'm very bad at computer. I only monitor bills and pay them. Thanks.

Sherlock

There isn't a trial Quicken.

Please provide the version of Quicken being used: select Help > About Quicken

Note: Your community profile says you're using Quicken Windows 2017.

Ps56k2

mtnrik9 said:  Please help me get the program I paid for, this one stinks! I repeat, I'm very bad at computer. I only monitor bills and pay them. Thanks.

Well, Quicken is a powerful financial tracking software program.  Maybe you need something simpler and online - like the Quicken Simplifi -

https://www.quicken.com/simplifi

mtnrik9

I mistakenly downloaded a program I don't want. What to do? I'm on the phone with Daniel as I write this. He can't help me. Why? All I want is a better Quicken program than the "Starter" program (a mistake).

mtnrik9

What [Removed - Language] is "Body"??

Quicken Francisco

Hello @mtnrik9

Thank you for reaching out on the community and telling us about your issue. Do you by chance have a ticket number of the call you were on. I'd like to see what exactly happened so that I'm able to better understand the situation. Once you get a chance please let me know!

Thanks,

Quicken Francisco

Sherlock

mtnrik9 said:

I mistakenly downloaded a program I don't want. What to do? I'm on the phone with Daniel as I write this. He can't help me. Why? All I want is a better Quicken program than the "Starter" program (a mistake).

If you haven't already, you may want to review: https://www.quicken.com/support/how-do-i-manage-my-quicken-subscription

Note: Your community profile still says you're using Quicken Windows 2017.

NotACPA

mtnrik9 said:

What [Removed - Language] is "Body"??

Where, other than in this message that you posted, is "Body" referenced? That word appears no where in this thread, prior to your reply.