Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.
We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using.
If you have not done so already, I would start by restoring a backup prior to the issue occurring.
Do you recall any major changes or issues prior to your passwords missing?
The more information you can provide regarding this issue will help the Community to better understand and assist.