CC-501 for Prosper Marketplace and Lending Club

AndyM
AndyM Quicken Windows Subscription Member
edited January 2022 in Download, Add/Update Accounts (Windows)
Repeatedly getting a CC-501 for these services. The problem has persisted over time and I have been unable to add these accounts. It's only made it past the second-factor authentication on one and then it failed to update.
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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @AndyM,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @AndyM,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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