Memorized Transactions and Categories Missing

Categories are disappearing completely. I can tell from doing reports that show uncategorized transactions - significant amounts of them. Memorized transactions are also loosing the categorization part of the transaction. I've been fixing them as I go, but more and more transactions are going uncategorized AFTER they were input correctly. Is something corrupted?
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Answers

  • jfclague
    jfclague Member ✭✭✭✭
    Do you have Quicken cloud sync on? If so, that is probably your issue. I have had to keep cloud sync off for months (until Quicken fixes the issue).
  • PClev
    PClev Member
    I do have that turned on. I will turn off. Is it still a manual fix on everything thing then?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @PClev

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a follow-up response.

    You will want to restore a backup saved prior to the information going missing.

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Once in the restored file, you will then disable the sync process. 

    I hope this helps to clarify!

    -Quicken Tyka
    ~~~***~~~
  • PClev
    PClev Member
    Hi Tyka,

    Thank you for the response. I've been dealing with this issue for several months. I can't identify when to restore and it was so many months ago, that it would be extremely time consuming to have to re-enter all the work already in.

    What I need to understand is how to stop this issue moving forward and if I go manually research all the "uncategorized" transaction and fix their categorization, will that fix things or is there a bug in my file that will mess it all up again?

    Thank you,

    Pat
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @PClev

    Thanks for letting us know more information about the issue. I'm wondering here if we might be able to try troubleshooting the issue. I'll leave an article down below that will go through some troubleshooting steps to see if we may be able to solve the issue. 

    https://community.quicken.com/discussion/7851545/faq-troubleshooting-101-installation-and-data-file-problems-quicken-for-windows#latest

    Once you've had a chance to try this let us know how it goes!

    Thanks,
    Quicken Francisco
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