Why whenever I try to open the "Budget" tab in the drop down menu Quicken shuts down?

I am a long time user and recently changed to the subscription format. Whenever I try to open the "Budgets" tab in the dropdown menus, Quicken locks up and shuts down. I have sent a couple of messages in the error message "box" that pops up when Quicken shuts down but have had no response? Anyone know of a fix?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @stevebad1,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
  • stevebad1
    stevebad1 Member
    Very appreciative that someone responded. This didnt fix the issue for me but it was good to try something!
  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @stevebad1,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
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