Thank you for the response and additional details, although I apologize that this trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review the logs and escalate the issue if necessary.
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.
Let us know how it goes!