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R32.10 - Fund price disappears after One Step Update

mmilian

Hello,

I have been encountering an issue for a while now where the fund price disappears after I perform a one-step update in the evenings. It only happens in the evenings for both my Vanguard funds and when I perform the update again the next morning, the price is restored. I've attached a screenshot for reference. I'm wondering if anyone else has, or is currently, experiencing this same issue. Please advise.

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Ps56k2

It would help to know -

1 - What Release ..... Help --> About Quicken

Image: https://us.v-cdn.net/6031128/uploads/editor/5m/er0dxb2nvb6l.jpg

mmilian

Please see attached. Thanks.

R32.10 - HB&RP

mmilian

Hi. Just wanted to follow up on this. Any luck? FYI, It is pretty much occurring every evening where I am at the point that I do not even perform one-step updates until the morning after.

Quicken_Tyka

Hello @mmilian

Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a follow-up response.

Did you experience any changes that you can recall prior to this issue occurring?

Can you please verify the file location? Storing an active data file on a cloud or network drive may cause the behavior you have described.

https://www.quicken.com/support/how-find-quicken-data-file-quicken-windows

Please let us know what you find!

-Quicken Tyka

NotACPA

@mmilian Where do you hold this fund? At what financial institution?

Your graphic shows a Mercer fund ... but you discuss Vanguard funds. Do you hold the Mercer fund in a Vanguard account?

mmilian

@Quicken_Tyka - Thank you for the update. The file location is a local folder that that syncs to the cloud.
@NotACPA - That is correct, the Mercer fund is managed in a Vanguard account.

NotACPA

mmilian said:
[snip]
@NotACPA - That is correct, the Mercer fund is managed in a Vanguard account.

In which case Vanguard is responsible for getting the quotes to you. Are you getting quotes for any other securities held at Vanguard?

And, have you taken a look at your OFX Log to see what's being sent by Vanguard?

Because, the only other explanation would be a corrupted Q data file. Have you tried a File Validation?