Our credit cards frequently show charges at Kaiser Permanente in error recently?
Answers
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Hi @earlsalvey,
Are these payee names coming from downloading transactions from the credit crd provider? Have you reviewed the on-line account for the credit card in question to see what information it contains for those payees? Also, is it possible that you have a memorized transaction or a scheduled transaction for "Kaiser Permanente" that is over-riding what the downloaded data is when you accept transactions int Quicken?
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
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Definitely check your Renaming Rules (Tools menu) to make sure that you don't have one that is too loose and is changing some Payees that it shouldn't.
-splasher using Q continuously since 1996
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Frankx,
Thanks, Yes these are from downloaded transactions from our B of A credit cards. And yes I've looked at the Bank's website and I know who the transactions were with. I've corrected them in Quicken. We don't have any payments to Kaiser Permanente any more as we switched insurance plans in January. No memorized transaction or scheduled transactions for Kaiser. It all just seems weird to me...0 -
Splasher, I looked at the Renaming Rules as you suggested. It just looked like a list of vendors we have paid something to over the years. Just a list. No rules that I could see. I've never set up any Renaming Rules. This list looked like maybe anyone we had ever used the card to charge something. Some of the names were old businesses that haven't existed for years like Circuit City. Some on this list we probably charged something one time only. I did take the opportunity to delete Kaiser Permanente from the list, so maybe this won't happen anymore...0
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Hi @earlsalvey
Yes, I can clearly understand this comment you made "It just looked like a list of vendors we have paid something to over the years. Just a list." And I don't disagree with your comment that these are "weird".
Nevertheless, the most likely explanation for the behavior that you are seeing is the existence of those transactions, regardless of whether they appear or do not appear on any "list". That is the point we are trying to make to help you deal with the current situation you raised with your post.
It is a good thing that you deleted those - whatever you want to call them. I expect that it will fix the problem that you raised.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
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@earlsalvey
It may start off looking like just a list, but if you click on the triangle at the left of a payee, it will expand.
The initial line (one with the triangle) is what it will be renamed to if the rules that follow happen. In the case of my example, if Payee contains either of the two different spellings/wordings for Wal-Mart, it will change to Wal-Mart.
-splasher using Q continuously since 1996
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I did take the opportunity to delete Kaiser Permanente from the list, so maybe this won't happen anymore...Signature:
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It's weird - I've never seen anything listed other than the exact same name -0
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Thanks for your help guys. Hopefully it won't happen anymore since I deleted KP from the renaming rules list. It still seems like a random Quicken bug to me, though. The transactions I remember were with Vancouver Woodworks on my credit card and Target, Fleet Feet, and Vancouver Clinic on my wife's credit card. It seems odd that any of these would be renamed to KP, since none of them are remotely similar to KP. Just odd...0
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The only way to diagnose it further would be for you to restore a backup (don't overwrite the current file) and expand the KP renaming rule like I showed above and post a picture of it to see what was too unspecific about the way the rule was written so that it would produce such odd results.
-splasher using Q continuously since 1996
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Personally I wouldn't even rule out "corruption". As in something messed up that one rule and it started matching everything. I have seen such reports in the past and it has always been a mystery of how such a "generic" match could happen (and unfortunately the users reporting it never showed what the renaming rule had).
Given how the "contains" works I think I would be hard pressed to make a rule that matches that wildly. But like @splasher said, without seeing it, there isn't really any way to judge what is really going on.Signature:
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Please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled as needed. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings can be found for the detection and processing of transfer transactions in Edit / Preferences / Transfer detection.Specifically, there are 3 settings about Your Renaming Rules.
All 3 of them should be enabled, to allow you to review when Quicken is about to create a new rule.Weeding out the Renaming Rules
You mentioned seeing one or more obsolete rules in the list, e.g., Circuit City. Feel free to delete those. Rules do not expire due to non-usage.1 -
I'm not sure if I've inserted the screen shot of the renaming rule for KP, but it does contain Vancouver, so it appears that was the problem. Thanks for your help guys!
Earl
[Screenshot Edited to Redact Personal Info]0 -
Well Vancouver could certainly be in a lot of the payees/memo if you live in that area. That would explain it. It is interesting that the renaming rule has nothing about KP in it!
Your screenshot is showing a bit more than I think you want on a public forum like this. I would edit that to change out the image to have only the renaming dialog. Select the gear icon in the comment. And you can use the Windows 10 "snipping tool" to grab only the part you want. If you can't edit the comment (I'm not sure if you have enough "points" on the forum) post back and I'm sure one of the SuperUser in this thread can fix it up.Signature:
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Chris, I don't see a "gear icon", so I don't think I can edit. What can I do??0
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We SUs cannot edit attached images. Only a mod can do that. I've flagged it.
Quicken user since version 2 for DOS, now using QWin Premier (US) on Win10 Pro.
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