you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. That is odd I'm wondering where exactly
the issue is. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. You can do this by going across the top to File
> New > start from scratch > default categories > don't sync to
mobile and web. From here see if you're able to add your accounts.
you get the chance let us know what you're able to find out. From there we'll
see what we're able to do next.