Why did quicken delete the category already entered for transactions on 2 credit card accounts?

Quicken deleted the categories I had entered on 30 transactions on 2 credit card accounts. It appears it happened to all transactions with certain merchants.

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Are you using either "Q on the Web" or the "Q Mobile App" on your phone.
    Strange things, such as you describe, have been known to happen when using either.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • epsumner
    epsumner Member
    no, using the windows program
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @epsumner

    Thank you for the response and the additional details.

    If you are not using the mobile or web application, let's double-check to make sure that the sync is disabled. To do please navigate to Edit > Preferences > Mobile & Web, there will be an on-off toggle. If enabled, please disable the sync. 

    If the sync is already disabled, can you please verify the file location? Storing an active data file on a cloud or network drive may cause the behavior you have described.

    https://www.quicken.com/support/how-find-quicken-data-file-quicken-windows

    Please let us know what you find!

    -Quicken Tyka
    ~~~***~~~
  • epsumner
    epsumner Member
    Done. We'll see if it happens again now. It has not happened since. I have now lost a feature, when will this be corrected so I have mobile access?