Editing a loan payment makes a duplicate entry in loan detail

Question

I have my mortgage set up as a loan, with the payment as a Bill & Income Reminder to have a more detailed breakdown.  At some point, Quicken started forgetting the loan account for the principle portion, and replacing it with Unspecified Account.  That was irritating, but now when I edit the checking account entry I get a duplicate line in the loan detail.  I tried deleting the check entry with the intention of reposting it, but one entry in the loan detail still exists but doesn't have a transaction associated with it.  Any help would be appreciated.

Quicken Francisco · Answer

Hello @pbrusch

Thank you for
reaching out on the community and telling us about your issue. I do apologize
for the issue you're having.

In
your case I do recommend contacting Quicken
Support via
chat or phone and sharing your screen with one of our support reps, if you feel
comfortable doing so, to have the matter looked at and hopefully fixed
promptly. I'll leave our hours down below so you can find a time that
works best for you.

Thanks

-Quicken Francisco

Quicken
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through Friday

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pbrusch · Answer

This transaction isn't a loan payment, but it does have a split that should be posting to a Property & Debt account, but is showing Unspecified Account instead.  I'd appreciate any help or ideas to try.

Quicken Screenshot 2021-04-19.JPG

pbrusch · Answer

Sorry for the delay, Tyka.  My attempt to reply to the email didn't go through.  The issue with the missing account information seems to affect any "bill & income reminder"  entries with split categories that include a transfer to another account.  The split that goes to an expense works fine but the one that goes to the asset or debt shows as Unspecified Account.  Previously I could edit that line to the correct place, save, and it would be fine.  Now when I edit, I see 2 entries in the debt account.  I'm not seeing a way to add a photo to a reply here.