Hello@ Bob McLean
Thank you for posting in the Community, though I’m sorry that you are experiencing this issue with your new loan. How new is this loan? Many financial institutions will not require a payment for the first 60 days, and this may be why they are not yet providing the accurate information and figures. They themselves may not yet have the loan completely entered in their system and you may not be able to get an accurate download until closer to when a payment is due.
Are other figures correctly downloading such as Interest and principle? Is the loan amount that is indicated as paid off the amount that you owe?
Thank you
Quicken Diana