Alight Solutions 401K error OL-297-A

JC2021 Member ✭✭
Quicken is unable to establish an Internet connection. The issue started around 3/20/2021 after Alight Solutions made some changes at its website.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JC2021,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-297.

    Let us know how it goes!

    -Quicken Anja
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  • JC2021
    JC2021 Member ✭✭
    The connection error is from Quicken to Alight Solutions.

    If you try to add a new account and select Alight Solutions you will get error message such as - Sorry. We encountered an error. (It's not your fault.) Quicken is having trouble connecting to Alight Solutions.
    It has been that way since 3/20/21 the date Alight Solutions made a new web portal interface.

    There is no change at user side and the account update has always failed just for this organization since 3/21/2021. I noticed the issue in the morning on 3/21 while updating its account via quicken. I could connect its old web portal with service under maintenance message. In the afternoon of 3/21, the old web portal no longer worked. I needed to search the company connection list from its main menu and got the new portal URL.

    I believe Quicken connection URL to Alight Solutions also got changed and that caused failed connection.

    Please check.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @JC2021

    Thank you for the response and for providing more details.

    An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

This discussion has been closed.