That is odd I'm
wondering where exactly the issue is. I believe in this case it might help
trying to see on a test file if we have a similar issue. This will give us a
better idea of where exactly the issue is. I'll leave steps down below and you
can find it on the third step on the article.
Once you get the chance let us know what you're able to find
out. From there we'll see what we're able to do next.