Trying to reset acct for Web Connect, always fails
I've been using Quicken for quite a long time with my bank account. Recently, the balance stopped updating. I was getting the transactions, but not a new balance. From this forum I got advice to reset the account from Account Details->OnLine Services. I pressed the Reset Account button, which seems to have de-activated my connection but not re-activated it. All the Reset Account button now does is report an error: "Quicken could not complete the account reset." I also tried using "Deactivate" on the same screen. Now Quicken wants a social security number and a "JP Morgan Chase PIN for your online JPMorgan Chase Bank Account." I don't know what the number represents. When I called JPM, they said they've never heard of Quicken asking for PIN. Any ideas? What sort of PIN does that screen want?