Why is Quicken so bad with downloads on other than the most basic investment transactions?

Question

For example, I am finding that any time there is a simple Corporate Name Change (no change in trading symbol) of a security,  Quicken fails to handle it correctly - always drops the cost basis, shows it as a sell and a buy, but results in $0 cost basis. Even when it is a 1:1 share. This means the Gain/Loss is incorrect AND the Return is incorrect if any dividends or other distributions were paid prior to the name change. All of it disappears. This happens whether downloading from Fidelity, Ameritrade, Schwab, Wells  or Vanguard. It appears to be a design flaw in  Quicken.  They also can't handle mergers, spin-offs, or reorgs without  messing up cost basis, G/L and Return calcs.

Bob4141 · Answer

Your presumptions are quite incorrect and not worth my time to address. Buh-bye

Chris_QPW · Answer

I can never get why users believe that software is magic, I guess because they have no idea on how it works.

Many of a time I see a question posted on "How to I handle this, name change, merges, spin-offs?" and such.
And what strikes me about it is that the answer usually involves read deep into the documents describing exactly how that particular "event" has handled.  And trying to come up with a way to reflect that in Quicken.

But you want Quicken do somehow "do the right thing" based on basically no information at all.

Sherlock · Answer

How do you suggest Quicken correct it?   How would Quicken determine how to deal with the variety of mergers, spin-offs, and reorgs that may exist?

It seems to me, your expectations for Quicken are too high.  Quicken imports the holdings and investment transactions from the financial institutions.  The financial institutions are essentially attempting to follow the OFX specification.  From Version 2.2 of the OFX specification: