Online and Quicken Balances do not match

checkyourmirrors
checkyourmirrors Quicken Mac Subscription Member ✭✭✭
edited April 2022 in Errors and Troubleshooting (Mac)
I've seen this posted but my problem is the reverse of most people. My online balance is accurate and the quicken balance is wrong so I can't reconcile. Any way to update or reset/ignore the Quicken balance?
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 2021
    Hello @checkyourmirrors,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    Being that the issue you are experiencing can have multiple causes; it may be best for you to contact Quicken Support directly instead. Our support agents have the ability to screen share with you (if you feel comfortable doing so) and will be better equipped to help you look for what may be causing this discrepancy.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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