One Step Update is Not Working

Following the latest update, my transactions will not download from my bank. They will download on web connect from my credit union still, but not through my bank. I have deactivated my account and reconnected it, and it will download the transactions during that process, but not on subsequent attempts. No errors reported. Shows process and update successful. I have to deactivate my account every time I want download transactions. The last attempt was successful for only one of my two bank accounts. The one that would not download, I had to use the qfx function.
Every time I reactivate the account in order to download transactions, it changes the opening amount and date in my register.
I read several posts in the community and it looks like they have no solution and close out the comments with a reply to call cs. I researched how to uninstall the latest update to no avail. I feel like I spend more time troubleshooting Quicken, than I actually spend using it.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @ChiaChoctaw,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    Could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. First, save a backup (just in case), then, please follow the instructions below to sign out and back in.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @ChiaChoctaw,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    Could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. First, save a backup (just in case), then, please follow the instructions below to sign out and back in.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • ron8903
    ron8903 Member
    Thanks! it worked for me,
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