OL-220-A For Edward Jones Accounts

I have spoken with an I.T. person at Edward Jones. She said everything was ok as far as Edward Jones was concerned. I was told I should contact Quicken about this problem. The information posted from Quicken says to contact the financial company. I have reached out to Quicken but have not received an response. Has anyone worked through this ? If so, please let me know what to do or who focus my efforts on. Thank you Anthony

Best Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    The OL-220-A error with Edward Jones is an on again / off again error.  Retry the download when it fails.  I have not had recently take more than 3 retries before it succeeds.

    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    I lean toward it being an EJ issue, but since Quicken is involved, who knows.  I have never found out for sure how EJ decides a user is who they are since they implemented their new security last year ( supposedly an IP address based solution), so it could be something as simple as Windows / AV software blowing away something like a cookie.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • tjbartolomei2
    tjbartolomei2 Member ✭✭
    Accepted Answer
    I've found that when I encounter this error, I log onto the EJ site, wait 5 mins or so, and then attempt the one-step update and usually that seems to work for me.

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    The OL-220-A error with Edward Jones is an on again / off again error.  Retry the download when it fails.  I have not had recently take more than 3 retries before it succeeds.

    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • tbf47
    tbf47 Member ✭✭
    Splasher, Thanks for the response. Any idea of whether this is a Edward Jones or Quicken problem?
  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    I lean toward it being an EJ issue, but since Quicken is involved, who knows.  I have never found out for sure how EJ decides a user is who they are since they implemented their new security last year ( supposedly an IP address based solution), so it could be something as simple as Windows / AV software blowing away something like a cookie.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • tjbartolomei2
    tjbartolomei2 Member ✭✭
    Accepted Answer
    I've found that when I encounter this error, I log onto the EJ site, wait 5 mins or so, and then attempt the one-step update and usually that seems to work for me.
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