OL-220-A For Edward Jones Accounts

Question

I have spoken with an I.T. person at Edward Jones. She said everything was ok as far as Edward Jones was concerned.    I was told I should contact Quicken about this problem.  The information posted from Quicken says to contact the financial company.   I have reached out to Quicken but have not received an response.     Has anyone worked through this ?  If so,  please let me know what to do or who focus my efforts on.       Thank you   Anthony

splasher · Accepted Answer

The OL-220-A error with Edward Jones is an on again / off again error.  Retry the download when it fails.  I have not had recently take more than 3 retries before it succeeds.See this thread for more information: https://community.quicken.com/discussion/7889622/more-ol-220-errors-institution-edward-jones

splasher · Accepted Answer

I lean toward it being an EJ issue, but since Quicken is involved, who knows.  I have never found out for sure how EJ decides a user is who they are since they implemented their new security last year ( supposedly an IP address based solution), so it could be something as simple as Windows / AV software blowing away something like a cookie.

tjbartolomei2 · Accepted Answer

I've found that when I encounter this error, I log onto the EJ site, wait 5 mins or so, and then attempt the one-step update and usually that seems to work for me.