Has anyone had an account balance arbitrarily change?

Lconnie

Went to reconcile an account and it was off by $399.56 without explanation. I checked closing balances back as far as my bank had statements readily available (11/2019) and that error was there at that time. It is as though I am missing payment transaction(s) from some point in time, spontaneously. Cannot even troubleshoot as I have no idea from when. Given the problems with duplicates, I thought perhaps I had deleted one too many, but that would have kept it within the last few months. Very strange.

NotACPA

Pull our your old statements on this account and search backwards until the Closing Balance on a statement and a date/balance in Q agree.

Then, UN-reconcile everything in the account after that point, and re-reconcile, MONTH-BY-MONTH, until you've identified the error(s).

Most likely, transactions have been changed, added, or deleted after being reconciled.

Sherlock

To determine the source of the change, I suggest you compare the running balance of the account register in the current Quicken file with the running balance of the account register from a Quicken file backup saved when the account was last reconciled.  One way to accomplish this is to print the registers to text files.

Lconnie

Well, I got lucky. I opened the most recent older file and searched for the amount. It came up with one and it was a transaction that did not appear in the latest file. Added it and I'm back to normal. It was from 4/21/2006! Not something I deleted, I'll bet. (Yeah, I know, why such a big continuous file - well it works for me.)

Sherlock

Constance Lieder said:

Well, I got lucky. I opened the most recent older file and searched for the amount. It came up with one and it was a transaction that did not appear in the latest file. Added it and I'm back to normal. It was from 4/21/2006! Not something I deleted, I'll bet. (Yeah, I know, why such a big continuous file - well it works for me.)

That's nothing.  We have registers that go back much further.