Hello @cjlhp8
Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.
https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.
Thanks,
Quicken Francisco
I am trying to restore a backup from a thumb drive which I had always been able to do. I do not want to use the cloud!
Hello @cjclark1,
Since this is an older post, originally created in April 2021, it is less likely to receive an answer now.
I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.
Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.
Thank you!
