Why does BofA credit card transaction download require a text/code prior to download?

I have a new BofA credit card. I finally (after three days) got the credit card to link through Quicken (Windows). Now, each time I do a "One Step Update", the new account requires that a text is sent to me with a six digit code. I then have to enter the code before Quicken will download new transactions. Other accounts (even other BoA credit card) do NOT require this. Talked NUMEROUS times to BofA and they blame it on Quicken. Is there any way to disable the requirement of the extra step of sending me a text and entering a code:

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello Doug,

    Thank you for the response and the additional details. 

    If the financial institution uses expiring (session) cookies or expiring security such as the case with Bank of America, you will have to repeat authorization steps each time the cookies/security expire.

    There are no additional steps or settings in Quicken to change this as it is a requirement from the financial institution. I apologize for not having better news at this time.

    -Quicken Tyka
    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Doug

    Thank you for taking the time to visit the Community to report this issue although, I apologize that you have not received a response.

    I have few questions to help me further isolate the cause of the issue.

    First, what is the connection type being used to connect this account. To confirm this information, choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top.

    Do you see this same issue when updating through the register?

    1. Open the transaction register for the account that is not downloading.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each account with this error.

    Do you receive any error messages when attempting to update this way?

    Thank you,

    -Quicken Tyka
    ~~~***~~~
  • Doug
    Doug Member ✭✭
    Hi Quicken Tyka. I appreciate your followup on my issue. I'm going to address your questions as best I can. Some of my answers will be "anecdotal" in that I get different responses when I try to download transactions ... depending on ... a few things, I THINK!
    First, the connection type for BOTH of my BofA credit cards is the same ... Express Web Connect. Quicken indicates there is a better way, but when I've tried to see if Direct Connect is available, it doesn't allow me to make that change.
    As for downloading using the register, here are some observations I've made:
    1. When I try using One Step Update for the first download each day, I'm asked to receive a text and enter a code for the new BofA account, but NOT for the older BofA account. Once I get and enter the code, the One Step Update proceeds, but it does NOT download new transactions in the new BofA account.
    2. If I use the register to "Update Now", I'm also asked for the code IF THERE ARE NEW TRANSACTIONS TO DOWNLOAD. (I look at the BofA online site to confirm this.) If there are NO NEW TRANSACTIONS, but only old and pending ones, I'm not asked for the code.
    3. If there ARE new transactions to download, and I receive and enter the code, the new transactions do successfully download and I am able to clear them in my register.
    I am not asked to provide the code in my older BofA credit card account, and it successfully downloads new transactions when I use One Step Update.
    I hope this long explanation is not too confusing! I'm just trying to answer your questions using what I have seen so far.
    Thanks again for your response. I'm hopeful that I can soon update the account for the new BofA credit card account WITHOUT having to get a text, get my reading glasses so I can see the number, type the number of the code into Quicken, click on "show" so I can double check that the code was entered correctly, and then ... finally ... see (sometimes!) new transactions!
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Doug

    Thank you for the response and the additional details. I would first navigate the Bank of America website and sign in to your account. I would look for a privacy or security tab to ensure that 2-factor verification is disabled.

    I would then deactivate and reactivate the account and see if this corrects the issue. To deactivate the account, please see the information available here. To reactivate the account, we are going to act as if we are adding a new account to be able to link all of the accounts at once.

    To begin this process, please select the (+) sign in the top left-hand corner. Then search for your financial institution and sign in.

    You will then LINK the accounts found to the accounts in Quicken, be sure not to ADD the accounts or you will end up with duplicate accounts.

    Please let me know how it goes!

    -Quicken Tyka 
    ~~~***~~~
  • Doug
    Doug Member ✭✭
    Thanks again Quicken Tyka. Here's my latest update :/
    I have called BofA numerous times to ask how to disable two step verification. On their website for my account, everything I see is already "off". They tell me this can't be turned off. It's likely BS, because I have another identical BofA Visa card that does NOT require the code to be sent in a text.
    On the Quicken front: I'm afraid to "disable" the account and start over on a weekend. I had a REALLY hard time ever getting the account to connect in the first place, and I'm hesitant to "undo" the connection.
    When I do a "One Step Update", the account asks me where to send the code; I choose text to my phone; I receive and enter the code. The One Step Update proceeds, and at the end it shows that all my accounts successfully updated. The one BofA account in question shows success with "no new transactions".
    Immediately after that, I use the account register, click on the gear, and click on "update now". Again, I'm asked for a code. After entering the code, the account updates, and ONLY THEN do new transactions actually show up. This morning there were ZERO new transactions on the One Step Update (although the account said it hooked up successfully). Immediately after, using the account register, one new transaction downloaded.
    As before, any insight you may have will be appreciated, but it's starting to look like I'm just stuck with getting a text, entering a code, and then using the account register to actually download transactions. I'm still not sure whether this glitch is on the BofA side or the Quicken side ... but my gut feel is it's both, and the two sides are too busy pointing fingers the other way to make necessary changes.
  • Doug
    Doug Member ✭✭
    Quicken_Tyka: Update again. I have called BofA numerous times without a resolution to my issues, so I'm mailing a letter to their Customer Service today.
    Here's what's happening. (This happened this morning, but it's typical of every day.)
    1. I have successfully connected my BofA card to Quicken using Express Web Connect. Quicken indicates there is a better connection, but each time I try, it fails.
    2. When I do a "One Step Update", the card always asks me for a code ... which is sent to me as a text. I enter the code.
    3. The One Step Update proceeds, and at the end of it Quicken indicates the card account was successfully updated with ZERO new transactions.
    4. I then IMMEDIATELY go to the card account register and click on the "gear" icon and "update now". When I do this, I am NOT asked for another code, and the update proceeds. If there are new cleared transactions, they actually show up for me to match in Quicken.
    5. Any "pending" transaction on the card makes the date I entered into Quicken change to some future date. I want to have the actual date of the transaction show in Quicken, so I have to then change all those dates back to what I entered originally.

    I have done everything I know to do. There is no place on the BofA site that I can find to change any other security settings. I have now totally deleted the account and set it up again. Same results as before. I've talked to you, to Quicken, and to BofA on numerous times. I don't have these issues on ANY other account. I can successfully use One Step Update on six bank accounts, two brokerage accounts, and another credit card account. I'm now at a loss as to how to make Quicken and my new BofA Cash Rewards card play nice. Do you have ANY other suggestions, or am I stuck with making a decision to devise my own work-around?
    Thanks for any help you can give.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello Doug,

    Thank you for the response and the additional details. 

    If the financial institution uses expiring (session) cookies or expiring security such as the case with Bank of America, you will have to repeat authorization steps each time the cookies/security expire.

    There are no additional steps or settings in Quicken to change this as it is a requirement from the financial institution. I apologize for not having better news at this time.

    -Quicken Tyka
    ~~~***~~~
  • Doug
    Doug Member ✭✭
    Quicken Tyka,
    I'm a bit at wit's end. I wrote a letter to BofA to try to resolve this issue. Today, they called me saying that the "fault" is not with BofA, but with Quicken. This was the ONE BofA Tech person who deals with all their issues concerning Quicken. He assures me that this is a "Quicken setting" problem, and that Quicken will have to explain to me how to change the "setting". I told him I'm weary of each side pointing the finger at the other. I've been using Quicken for at least 25 years, and I've had multiple credit cards over that period ... including a BofA Visa card IDENTICAL to my new card except it was in my wife's name and not mine. In all that time, I've NEVER had this issue previously.
    To reiterate, here's the latest on what is happening. (This happens whether I use One Step Update or if I just go to the Visa register in Quicken and update from there.)
    In a One Step Update, I will proceed as usual. The vast majority of accounts begin the update as usual, then when it gets to the BofA Visa, I get a box asking me how I'd like to receive the code that is required. There is only one choice (a text to my cell phone), so I obviously choose that one. At that point, I get a text on my phone from BofA which contains a 6 digit code. I enter the code in the space in Quicken, and proceed with the One Step Update. The update proceeds as normal from that point, and I actually do get the latest cleared transactions on my Visa card.
    The end result is a successful update, but it's maddening that I have to find my phone or have it with me to update this card EVERY TIME!
    So ... if you (or anyone!) can come up with some "Quicken setting" that I should tweak to preclude this issue, I would be very appreciative.
    Thank you so much.
  • Mark1104
    Mark1104 Member ✭✭✭✭
    Doug - does this occur on ALL your BofA accounts or just one of them?  I couldn't follow that. 

    I've used BofA for coming on 20 years and never had to enter a 6 digit code - I have multiple checking accounts and credit cards  
  • Doug
    Doug Member ✭✭
    Hi Mark,
    Sorry for the confusion! While I have multiple bank accounts, investment accounts, and other credit card accounts, one ONE of them is with Bank of America. That's the Cash Rewards Visa that I'm having an issue updating. None of my other accounts are with BofA.
    Hope that clears up that confusion!
  • cyberphile
    cyberphile Member ✭✭✭
    edited June 1
    Doug,

    Despite what that BofA person told you, the control over requesting two factor authentication is a BofA setting.  Log in to your BofA account, go to "Profile & Settings", "Security Center", turn off "Extra Security at sign in".  It is possible that BofA no longer allows new accounts to turn this off though.

  • Doug
    Doug Member ✭✭
    Hey Cyberphile,
    I'm not getting on that merry-go-round again! I've already done that TWICE, and it does no good. I'm really fed up with all the finger-pointing on this and other issues. Quicken seems to care not at all about its customer base, and are VERY quick to say "it's not my job"! For example, since Quicken went subscription, the "Income and Expense" graph has been in some ugly brown and tan colors instead of the Quicken standards. This has been brought up NUMEROUS times, and there has been no resolution. It's a simple fix, but obviously Quicken couldn't care less.
    I LOVE Quicken when it works correctly, and I'm thankful that Intuit did such a good job in developing it, cuz the new management doesn't seem to care much about it except for the potential revenue.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Doug said:

    I LOVE Quicken when it works correctly, and I'm thankful that Intuit did such a good job in developing it, cuz the new management doesn't seem to care much about it except for the potential revenue.
    You seem to have a very short memory, Intuit was the worst company I have ever dealt with as far as responding to customer complaints.  And it was all falling apart when they sold it.  Not to mention that Express Web Connect has always been terrible, and with the financial institutions pushing new security methods it has only got worse.

    And as for this thread goes I don't have a BofA account, but a very knowledgeable BofA user has tested it is out and contacted BofA about it and BofA themselves has said that it their policy to send a text code for every login, and there isn't any Quicken Inc or Intuit can do about it.

    And that something else you should realize.  The backend process of accessing the financial institution's website has never moved from Intuit.  Quicken Inc pays Intuit for that connection.  Quicken Inc and their servers are only the "connection" to the Intuit servers, they don't make up what the financial institution/Intuit agreement on how Intuit is to log in for you or how to transfer the data.  That is strictly an agreement between Intuit and the financial institution.

    Current flow of Express Web Connect:
    Quicken -> QCS (Quicken Connection Service) -> Intuit servers -> Financial institution's website
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Doug
    Doug Member ✭✭
    Thanks so much, Chris. I really appreciate your assistance. You obviously have a much better perspective of my personal experiences than I do!
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