Thank you for taking the time to visit the Community although, I
apologize that you haven't received a response.
First, please navigate to Help > About Quicken and provide the release that you are running.
Next, to clarify is your financial institution Bank of America? Last, do you ever receive the code from the financial institution, or is that the issue you are trying to resolve.
The more information you can provide regarding this issue
will help the Community to better understand and assist.