stuck on "sign in"

I am using Quicken 2015. I know I should upgrade, but I can't handle the change right now. I had to reinstall Windows on my computer, and then I reinstalled Quicken 2015. I reloaded my Quicken data file, and started Quicken. I tell it to open that file, and then I get "sign in with your Intuit ID. I enter my quicken email address and password, and it says "an unknown error occurred - try later". I keep trying but no luck. Any ideas?

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Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    If you haven't already, I suggest you download and apply the Quicken 2015 R17.4 Mondo patch: http://www.quicknperlwiz.com/quickenpatches.html
  • greenfamily
    greenfamily Member ✭✭
    @Sherlock thanks. I downloaded that patch and tried to install it, and it says it can't install because MSVCR120.dll is not found. I have tried uninstalling and reinstalling Quicken, rebooting. Any more ideas?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Accepted Answer
    @greenfamily MSVCR120.dll comes from the Microsoft Visual Studio 2013 that was used to develop Quicken at the time.  You need to install the redistributable package from here:

    https://www.microsoft.com/en-us/download/details.aspx?id=40784
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • greenfamily
    greenfamily Member ✭✭
    thanks for the help. I found that I had to use the x86 version of the DLL file instead of the 64-bit version. Got it all working now with the help above.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Accepted Answer
    thanks for the help. I found that I had to use the x86 version of the DLL file instead of the 64-bit version. Got it all working now with the help above.
    Yes, Quicken is a 32-bit program, the DLLs have to match that.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
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