stuck on "sign in"

Question

I am using Quicken 2015. I know I should upgrade, but I can't handle the change right now.  I had to reinstall Windows on my computer, and then I reinstalled Quicken 2015.  I reloaded my Quicken data file, and started Quicken.  I tell it to open that file, and then I get "sign in with your Intuit ID. I enter my quicken email address and password, and it says "an unknown error occurred - try later".  I keep trying but no luck.  Any ideas?

Sherlock · Accepted Answer

If you haven't already, I suggest you download and apply the Quicken 2015 R17.4 Mondo patch: http://www.quicknperlwiz.com/quickenpatches.html

Chris_QPW · Accepted Answer

@greenfamily MSVCR120.dll comes from the Microsoft Visual Studio 2013 that was used to develop Quicken at the time.  You need to install the redistributable package from here:

https://www.microsoft.com/en-us/download/details.aspx?id=40784

Chris_QPW · Accepted Answer

Yes, Quicken is a 32-bit program, the DLLs have to match that.