Why do I continue to see "There are no uncleared items to reconcile"?

BostonBrowne

It has continued now for at least 3 months and no matter how many times I click "Talk to Support" nothing happens. It's also not updating my bills and continues to show "Awaiting next bill" which means my reminders and projected balances are not being updated correctly. This is absolutely infuriating as I am paying for this service annually and ongoing issues are not being fixed! Completely unsatisfied with the latest updates and I've been using this tool since the 1990's with the cost rising each year. I am going to look into alternative products and likely cancel this service as it doesn't seem fair to pay for a subpar product and no customer support whatsoever.

Quicken Francisco

Hello @BostonBrowne

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this. 

Being that the issue you are experiencing can have multiple causes-- It may be best for you to contact Quicken Support instead as you may need extensive troubleshooting done in order to have this successfully resolved. They also have the ability to screen share with you (if you feel comfortable doing so) and will be better equipped to help you accomplish and set up what you need. I'll also leave our number down below since you've had difficulties with the talk to support button as well.

 Quicken Support Number - 650-250-1900

Click here to review Quicken Support's hours of operation.

Thanks,
Quicken Francisco

UKR

BostonBrowne said:

It has continued now for at least 3 months and no matter how many times I click "Talk to Support" nothing happens. ...

Your browser must allow popups from https://www.quicken.com for chat to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

Chris_QPW

As for this problem "There are no uncleared items to reconcile"

This has been reported a lot lately and usually it is caused by the fact that people are reconciling to the online balance, and that online balance hasn't been update in quite a while so the date that they are reconciling to is in the past.

This not updating of the online balance seems to be some kind of problem with Express Web Connect and the new QCS connection method.

About the only fix the user can do is switch to reconciling to "paper statements" where they can put in the proper end date.

Chris_QPW

P.S. I forgot something on that problem.  It has been reported that if you do Update Now from the register it will pick up the proper online balance/date in at least some cases.

BostonBrowne

My browser does allow popups. I have also tried to do an update from the register for each account and still it is not working. And as I'm paying for the product, it should work as sold. It doesn't make sense that I need to change what I'm doing because there's a bug in the software. It needs to be fixed. Especially since they charge so much for it and the price continues to go up each year.