In quicken register adding an attachment; it's not recognizing my new printer. any help?

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UKR · Answer

Is the old printer/scanner gone and unplugged?
If so, delete it from Windows Control Panel, both printer and scanner devices.
Then, in Quicken do: 
* Click File / File Operations
     / Validate and Repair. Click "Reset Quicken Printer Settings",
     then click OK.
* Close and restart Quicken
* In Quicken click File /
     Printer Setup / For Printing  and
     visit all selections as needed

          (a) for Reports, 

          (b) for Checks,

          (c) for Invoices [Quicken H&B, RPM users only]

          and define your printer.

That should get your old printer out of the system. And, I hope, Quicken may be able to find your new scanner.
If not, then I don't know. Sorry. Please contact  Quicken Support on
the phone during posted
hours of operation
Note: Your browser
must allow popups from https://www.quicken.com
for chat to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

RogerD2946 · Answer

printer scanner is working fine.  It's at the point in Quicken register that I try to add an attachment to the checking entry that it is still recognizing my old printer only.  I'm just unable to figure out where to make that change. I'm on windows 10 home v2004 8/3/20 os build 19041.928

UKR · Answer

Did you mean to say "it's not recognizing my new scanner"?
Did you correctly install the new printer's scanner software and test it?
Did you reboot Windows (and restart Quicken) after you were done installing and testing?