USAA Data Not Downloading since mid-April

I went through all of the required changes to download data from USAA back in April. I was able to download the transactions one time I believe. Now, I go to update my accounts, even enter the code from USAA for MFA, but no transactions download.

Do I need to redo all of the changes I did previously, or is there a new issue I need to deal with?

Best Answer

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Accepted Answer
    It seems that when USAA made their changes for "security" some people went with Direct Connect and some with Express Web Connect.  You went with Express Web Connect, which has never been reliable at USAA.  And lately people reporting using Express Web Connect (all financial institutions) have been reporting not getting their transaction much more frequently for some reason.

    Direct Connect hasn't been problem free either since the change over, but at least it is downloading transactions.  The problems reported for Direct Connect have been not finding some accounts to link up, and duplicate transaction with the credit card.

    About the only troubleshooting I have seen for Express Web Connect that involves not getting transactions is to log out of your Quicken Id and back in.  Some have said it helped them, others no help.
    Edit -> Preferences -> Quicken ID & Cloud Accounts -> Sign in as a different user
    Other common troubleshooting for Express Web Connect is use Update Now from the register (gear icon menu), and if that doesn't work reset the connection:
    Crtl+Shift+E -> Online Services -> Reset Account

    The Online Services tab is also where you should see a link to switch to Direct Connect something like "improve your connection".  Note it uses a special user Id and code provide by going to the link of the USAA website.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/

Answers

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Accepted Answer
    It seems that when USAA made their changes for "security" some people went with Direct Connect and some with Express Web Connect.  You went with Express Web Connect, which has never been reliable at USAA.  And lately people reporting using Express Web Connect (all financial institutions) have been reporting not getting their transaction much more frequently for some reason.

    Direct Connect hasn't been problem free either since the change over, but at least it is downloading transactions.  The problems reported for Direct Connect have been not finding some accounts to link up, and duplicate transaction with the credit card.

    About the only troubleshooting I have seen for Express Web Connect that involves not getting transactions is to log out of your Quicken Id and back in.  Some have said it helped them, others no help.
    Edit -> Preferences -> Quicken ID & Cloud Accounts -> Sign in as a different user
    Other common troubleshooting for Express Web Connect is use Update Now from the register (gear icon menu), and if that doesn't work reset the connection:
    Crtl+Shift+E -> Online Services -> Reset Account

    The Online Services tab is also where you should see a link to switch to Direct Connect something like "improve your connection".  Note it uses a special user Id and code provide by going to the link of the USAA website.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
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