New Amex account won't save password

Boca Rat
Boca Rat Member ✭✭
Update dialog keeps prompting for password but never saves it, even if I check the Save box, and click Apply.

How do I fix this?



  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Boca Rat,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, could you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now)?

    Please, follow the instructions found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!
    -Quicken Anja
  • Boca Rat
    Boca Rat Member ✭✭

    It's a shame you can't copy/paste that info

    No I haven't tried the usual deactivate/activate as was trying to avoid the simple reboot option. Why doesn't this just work? It's a known bug then?

  • Boca Rat
    Boca Rat Member ✭✭
    So I reactivated it and that fixed it without a catastrophic download of old transactions that has happened in the past.

    Official enhancement request: add a password update option
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Boca Rat said:

    You're one major release behind. Please update to R 33.19 using the Mondo Patch file found in

    I don't know if this will fix your original problem but you can try and let us know.

  • Boca Rat
    Boca Rat Member ✭✭
    Thanks, but how can I be one major behind with autoupdate on? I checked for updates and Q says I am on the latest release.....
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    You aren't one major release behind (incorrect statement by @UKR even though the suggestion to update is probably the right thing to do).  R33.19 is in staged release mode.  It isn't released for automatic updates to everyone yet.
    This is my website:
  • Boca Rat
    Boca Rat Member ✭✭
    Thanks for clarifying!
This discussion has been closed.