American Express Bills Not Downloading

Question

2-weeks after I received an email notification from American Express of a statement/bill available, Quicken Bill Manager (typical, of course) still does not show the bill.  Decided to troubleshoot by deleting the all American Express bills and re-add them (something this substandard capability has made me do dozens of times with various billers).  It authenticates but then tells me there IS no BILL for this biller.  It doesn't even recognize any bill, let alone I have three accounts.

Quicken Anja · Answer

@Mark73012 Thanks for the update! I'm glad to hear that worked for you. :)

Mark73012 · Answer

That did work.  But wow.  This is a lot of "maintenance".  I will post other issues on a separate thread.

Quicken Anja · Answer

Hello @Mark73012,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version of Quicken you have currently running?* Help > About Quicken

To start with, I suggest Validating Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.

Let us know how it goes!