Express Web Connect stops connecting

dms329
dms329 Quicken Windows Subscription Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Express Web Connect works for a few days, then quits. I have to disconnect my accounts and reconnect them. This happens with Discover Card and Shell Credit Union so I know it's not just one account or bank. Direct Connect works fine with other accounts, like Amex and Citi.

Best Answer

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Yes I do have a Discover Card setup for Direct Connect.  But you need to use "Advanced Options" so that you can be sure to get Direct Connect.  You also want to select Discover Card, NOT Discover Card Account Center.


    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

Answers

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Hi @dms329 .  Are you getting any error codes with Discover and Shell?
    Also, there is an Alert that has been posted regarding an issue with some credit unions: NEW 5/17/21 CC-501 Errors Returned for Multiple Financial Institutions.  If you are getting this same error code with your Shell Credit Union perhaps it is due to this Alert.
    Also, there was an issue with Discover Card a few weeks ago where Discover would stop updating.  Several people said that the following resolved the issue for them.  You might want to try it to see if it fixes it for you, too.:
    1. Go to Edit > Preferences > Quicken ID & Cloud accounts
    2. Click sign in as a different user
    3. Type "yes" to sign out
    4. After you sign out, sign back in with the same Quicken ID

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    edited May 2021
    I don't have a Discover Card, but I believe @splasher does and can use Direct Connect for that one.
    This line in the file for what is supported suggests that too ( https://ofx-prod-filist.intuit.com/qw2800/data/fidir.txt ):

    07101 07101 07101 Discover Card https://www.discovercard.com/cardmembersvcs/loginlogout/app/ac_main 1-877-742-7822 https://www.discovercard.com/cardmembersvcs/registration/reg/goto?forwardName=reghome ACTIVE BANKING,CREDIT,ACCOUNTINFO&DIRECT CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Yes I do have a Discover Card setup for Direct Connect.  But you need to use "Advanced Options" so that you can be sure to get Direct Connect.  You also want to select Discover Card, NOT Discover Card Account Center.


    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • dms329
    dms329 Quicken Windows Subscription Member ✭✭
    No error codes. I just have to tell it to update multiple times buy updating the single account before it will take. Using the onestep update doesn't work for express web accounts. I'll try to connect to them through advanced options and see if that works. Thanks for all of the replies.
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